Customer Service

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Live Chat 9am - 6pm GMT+9 Mon ~ Fri Leave an Inquiry Send your questions, concerns
or comment to us anytime

New to Gmarket

  • Registration

    How to be a member of Gmarket?
    Not a member of Gmarket? Once you are registered,
    all services are free of charge for customers.
    Click here to register.
  • Search

    Search Tips!
    Simply enter a few words into the search box on top of the page,
    and we will show you all matching results. 
    Use the category navigation menu to search a particular type of product.
    If you're not sure exactly what you're looking for, just browse our event or promotion pages!
  • Order

    How to Order?
    Having selected your wish item(s), click on ‘Buy Now’ or ‘Add to Cart’ (for multiple items) from the item description page.

    Buy Now Add to Cart

    This will lead you to order page or shopping cart page.
    On these pages, please make sure that your selection, option details, quantity, delivery fee , discounted price,
    others are all correctly inputted. Afterwards, please click on the ‘Place an Order’ button.
    Please remember that you can save the cost of your worldwide shipping by using the shopping cart feature
    for multiple items.
  • Payment

    Payment method!
    We accept all major credit cards including VISA and Master PayPal, Wire transfer
    (if you had Korean bank account)and so on.
  • International
    Shipping

    International Shipping process!
    To see the international shipping fees and available countries, please click here.
    Warehouse (located in Incheon, Korea) and from the EMS warehouse to the final destination designated by the buyer.
    International shipping fee is done by estimated weight data which was inputted in our system and
    applied every time the goods are ordered for international shipping.
    Based on this weight, you will be pre-charged for international shipping fee.
    Once Gmarket warehouse received all orders, actual weight will be re-weighted and recalculated
    or international shipping fee. If there were differences between the estimated weight and the actual weight,
    we will notify you by email or 'My Gmarket>Shopping List’.
    The differences must be paid before we ship out the item.
    Also if you paid more due to an overestimation in weight,
    we will refund you the differences though your Smile Cash.
    Your packages may be subjected to customs fee and import duties that are unique to your country.
    Before you have your order shipped it is always the recipient's responsibility to account for possible
    customs fee and import duties.
  • Tracking

    How to track my order?
    You can track your ordered item(s) not only for worldwide shipping but also domestic delivery through
    ‘My Gmarket>Shopping List’ on this page, you can also check the shipping information.
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